By using TurboProtest services, you acknowledge the collection, use, and disclosure of information as described in this Privacy Policy, subject to your legal rights and applicable law.
Scope of this Privacy Policy
This Privacy Policy applies to information collected through the TurboProtest website, customer portal, forms, intake flows, communications, promotions, and related services. It does not necessarily apply to third-party websites, government portals, county systems, or service providers that maintain their own privacy policies.
Information TurboProtest may collect
TurboProtest may collect personal information and other data you provide directly or that is collected through your use of the services. This may include:
- name, email address, phone number, mailing address, and account credentials;
- property addresses, parcel or account numbers, county or district information, ownership details, and occupancy information;
- documents and files you upload, including photos, tax notices, repair estimates, leases, exemption records, or supporting evidence;
- communications with TurboProtest, including chat, text, email, call notes, and support requests;
- billing, invoice, payment-status, and promotional-credit information; and
- device, browser, usage, cookie, and analytics data.
Property-related and public-record information
Because TurboProtest operates in the property tax space, TurboProtest may collect, access, or combine public-record and property-related data such as appraisal district records, tax roll information, comparable-property information, exemption status, ownership history, protest history, publicly available valuations, and county or district records. TurboProtest may also receive this information from data providers, analytics vendors, or authorized service partners.
Information submitted by property managers, HOAs, landlords, and portfolio clients
TurboProtest may receive and process information submitted by property managers, HOA managers, board members, landlords, asset managers, portfolio operators, or other authorized representatives acting on behalf of one or more owners or properties. This may include owner rosters, property lists, parcel identifiers, mailing information, authority records, billing contacts, portfolio account contacts, and property-status updates.
TurboProtest may rely on the submitting party's representation that it has authority to provide this information and to act with respect to the relevant property or account unless TurboProtest receives contrary notice or is otherwise required by law to investigate further.
How information is collected
TurboProtest may collect information when you create an account, submit a property, fill out a form, upload documents, contact support, use the portal, participate in a referral or promotional program, open emails, interact with the website, or otherwise use the services. TurboProtest may also collect information from public records, affiliates, analytics tools, service providers, partners, and other lawful sources.
How TurboProtest uses information
TurboProtest may use information for business and operational purposes, including to:
- provide, administer, and improve property tax protest services;
- review eligibility, prepare filings, organize evidence, and communicate about cases;
- operate the website, portal, account tools, and related workflows;
- send confirmations, reminders, updates, invoices, disclosures, and service communications;
- support customer service, troubleshoot issues, and monitor platform performance;
- detect, investigate, and prevent fraud, abuse, spam, unauthorized access, or other harmful activity;
- support analytics, internal reporting, modeling, product development, and service improvement; and
- comply with legal obligations, resolve disputes, and enforce rights and agreements.
How TurboProtest may share information
TurboProtest may share information when reasonably necessary to operate the business and provide services. This may include sharing with:
- affiliates and related companies;
- licensed property tax consultants, attorneys, hearing representatives, analysts, contractors, and service providers;
- hosting, analytics, communications, support, data-processing, security, and software vendors;
- government entities, appraisal districts, review boards, courts, or tax authorities where needed for service delivery or legal compliance;
- successors, counterparties, or advisors in connection with financing, restructuring, merger, sale, or other corporate transactions; and
- law enforcement, regulators, courts, or other parties where required by law or reasonably necessary to protect rights, users, or the business.
TurboProtest may also use and share aggregated, de-identified, or statistical information that does not identify an individual, to the extent permitted by law.
Sensitive information
TurboProtest does not seek to collect sensitive personal information unless it is reasonably necessary for service delivery, account administration, legal compliance, billing, dispute handling, or another legitimate business purpose. In some cases, documents uploaded by users or account representatives may contain sensitive information such as financial details, government-issued identifiers, tax records, or other protected data. TurboProtest may process such information only as reasonably necessary for the purposes described in this Privacy Policy and applicable terms.
Referral programs, transfer credits, and promotions
If you participate in a referral program, transfer credit program, or other promotion, TurboProtest may collect and use information needed to track referrals, validate eligibility, prevent abuse, apply credits, and enforce program rules. Promotional activity may be subject to separate terms in addition to this Privacy Policy.
Cookies, analytics, and targeted advertising disclosures
TurboProtest may use cookies, pixels, SDKs, session tools, log files, and similar technologies to remember preferences, analyze traffic, measure performance, improve services, support security, and understand how users interact with the website or portal. TurboProtest may also work with analytics providers, ad platforms, or marketing tools that help measure campaign performance or support audience targeting, retargeting, or attribution.
Depending on how applicable law defines these activities, some data-sharing for analytics or advertising purposes may be treated as "sharing," "targeted advertising," or a similar regulated activity. You may be able to manage certain cookie settings through your browser or device settings, though disabling some technologies may affect functionality.
Communications, email, and SMS
TurboProtest may send service-related emails, calls, or text messages relating to account setup, property intake, filing status, reminders, deadlines, invoices, renewals, referral activity, promotions, or other operational matters. You may also receive marketing or promotional communications where permitted by law. You may opt out of certain marketing communications, but TurboProtest may still send transactional or service-related communications necessary to operate the account or deliver services.
Data retention
TurboProtest may retain information for as long as reasonably necessary for service delivery, recurring annual protest operations, account management, legal compliance, dispute resolution, fraud prevention, recordkeeping, analytics, and protection of business interests. Retention periods may vary depending on the type of information, the nature of the service relationship, and applicable legal requirements.
Security
TurboProtest uses administrative, technical, and organizational measures designed to help protect information. However, no system, transmission method, or storage environment can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying TurboProtest promptly of suspected unauthorized activity.
Your rights and choices
Depending on where you live and applicable law, you may have rights regarding access to, correction of, deletion of, or limitation on certain uses of your personal information. You may also have choices regarding marketing communications, cookie preferences, or certain disclosures, including disclosures related to targeted advertising or sharing as defined by law. TurboProtest may need to verify your identity and may deny or limit requests where permitted by law.
Authorized agents, verification, and appeals
Where permitted by law, you may use an authorized agent to submit a privacy request on your behalf. TurboProtest may require reasonable proof of identity, authority, or authorization before processing the request. TurboProtest may also require direct confirmation from the individual whose information is the subject of the request where permitted by law.
If TurboProtest denies a request and applicable law gives you an appeal right, you may submit an appeal through the contact channel designated by TurboProtest, and TurboProtest may request additional information to evaluate the appeal.
Children's privacy
TurboProtest services are not directed to children, and TurboProtest does not intend to knowingly collect personal information from children in a manner prohibited by law.
Third-party links and external services
The TurboProtest website or portal may include links to third-party sites, county portals, payment tools, analytics providers, ad platforms, or other services not controlled by TurboProtest. TurboProtest is not responsible for the privacy or security practices of those third parties.
Changes to this Privacy Policy
TurboProtest may update this Privacy Policy from time to time. Updated versions may be posted on the website or otherwise communicated. Your continued use of the services after an updated version becomes effective may be treated as acceptance to the extent permitted by law.
Contact information
If you have questions about this Privacy Policy, your data, or your rights, contact Edison and Madison Analytics Group Inc., d/b/a TurboProtest™ at contact@turboprotest.com.